Privacy Policy

The type of personal information I collect
 

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

•       Your contact details

•       Medical history and other health-related information 

•       Treatment details and related notes
 

How I get the personal information and why I hold it
 

Most of the personal information I process is provided to me directly by you for the following reason: 

•       For informing reflexology treatments and any advice I give as a result of your treatment.  

 

I use the information that you have given me in order to: 

•       Provide you with the best possible treatment options, support and advice. 

 

I may share this information with your other healthcare providers such as GP or consultant, and where appropriate for safeguarding purposes. 

Lawful Basis for holding and using Client Information
 

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis I rely on for processing this information are:
 

(a)  Your consent. You are able to remove your consent at any time. You can do this by contacting email: wesssimon@hotmail.com

(b)  I have a contractual obligation 

(c)   I have a legal obligation: 

1.1.                ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment) 

1.2.                Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26) 

1.3.                CNHC requirements to retain information for 8 years 

(d)  I have a vital interest 

(e)  I need it to perform a public task 

(f)   I have a legitimate interest [my requirement to retain the information in order to provide you with the best possible treatment options and advice]

As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

How I store your personal information - Protecting your Personal Data
 

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you. 

 

I will contact you using the contact preferences you have given me. 

 

I keep your personal data on file for:

‘Claims occurring’ insurance: (records to be kept for 7 years after    last treatment) 

 

Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26) 

 
I will then dispose your information by deleting from an electronic file any information I have held.

Your data protection rights
 

Under data protection law, you have rights including:
 

Your right of access - You have the right to ask me for copies of your personal information.  

Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.  

Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.  

Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.  

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you. 

Please contact me at email: wesssimon@hotmail.com if you wish to make a request.

THERAPIST’S RIGHTS
 

Please note: 

•       If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you   

•       Your therapist has to keep your records of treatment for a certain period  as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed 

•       Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your           permission. 
 

How to complain
 

If you have any concerns about my use of your personal information, you can make a complaint to me at email: wesssimon@hotmail.com

You can also complain to the ICO if you are unhappy with how I have used your data.
 

The ICO’s address:
        

Information Commissioner’s Office 

Wycliffe House 

Water Lane, Wilmslow 

Cheshire 

SK9 5AF 

 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk